How to Book an Appointment at SARS?

  • Editology
  • Nov 07, 2023

The process to Book an Appointment at SARS


SARS, the South African Revenue Service, plays a crucial role in managing the country’s tax system and revenue collection. Whether you need to address tax-related issues, apply for specific tax services, or seek assistance with tax matters, booking an appointment with SARS is often the most efficient way to get the support you need. In this comprehensive guide, we will walk you through the process of booking an appointment at SARS, covering the necessary steps and essential information to ensure a smooth and productive interaction with the tax authority.


Booking an appointment with SARS is a fundamental step in accessing their services and addressing your tax-related needs. Whether you are an individual taxpayer, a business owner, or a tax practitioner, SARS provides various services that may require you to schedule an appointment. These services can range from tax consultations and filing returns to VAT registrations and customs-related matters.

The process of booking an appointment at SARS has evolved to be more convenient and user-friendly, with options for both online and in-person appointments. To help you navigate this process effectively, we’ll cover the following topics:

  1. Online Appointment Booking: How to book an appointment with SARS using their online platform.
  2. In-Person Appointment Booking: Steps to schedule an in-person appointment if you prefer a face-to-face interaction.
  3. Required Information: Essential details and documents you need before booking an appointment.
  4. Types of Services: An overview of the services offered by SARS that may require an appointment.
  5. Tips for a Successful Appointment: Suggestions to make the most of your appointment and ensure a productive session with SARS.

Online Appointment Booking

SARS offers a user-friendly online appointment booking system that allows you to schedule appointments from the comfort of your home or office. Here’s a step-by-step guide on how to book an appointment with SARS online:

Step 1: Visit the SARS Website

  • Open your web browser and go to the official SARS website. The website’s URL is “”

Step 2: Log In to eFiling

  • To book an appointment, you’ll need to log in to your eFiling account. If you don’t have an eFiling account, you can register for one on the SARS website.

Step 3: Access the “Appointments” Section

  • Once you are logged in, navigate to the “Appointments” section. This is where you can request an appointment with SARS.

Step 4: Select the Type of Appointment

  • Choose the type of appointment you need. SARS offers a range of appointment categories, including tax consulting, customs, and VAT, among others. Select the category that best suits your needs.

Step 5: Choose the Date and Time

  • Check the available dates and times for your chosen appointment category. Select a date and time slot that works for you. Be sure to consider your own availability and any deadlines you need to meet.

Step 6: Confirm and Submit

  • Review your appointment details, including the date and time. Make sure all information is accurate. Then, submit your appointment request.

Step 7: Receive Confirmation

  • After submitting your appointment request, you will receive a confirmation of your appointment via email. This confirmation email will include important details such as the appointment date, time, and location (whether it’s an online or in-person appointment).

In-Person Appointment Booking

If you prefer an in-person appointment with SARS, follow these steps to schedule one:

Step 1: Visit the SARS Website

Step 2: Find the Nearest Branch

  • On the SARS website, you can locate the nearest SARS branch or office to your location. Use the “Branch Locator” tool to find the most convenient office for you.

Step 3: Contact the SARS Branch

  • Once you’ve identified the nearest SARS branch, contact them directly. You can obtain the branch’s contact information from the “Branch Locator” tool. Give them a call to inquire about their availability and schedule an appointment.

Step 4: Prepare Necessary Information

  • Before your in-person appointment, make sure you have all the required information and documents ready. This may include your tax reference number, relevant financial statements, and any other documents specific to your appointment’s purpose.

Step 5: Attend the Appointment

  • On the scheduled date and time, visit the SARS branch for your appointment. Arrive on time and be prepared to discuss your tax-related matters with the SARS official.

Required Information

To book an appointment with SARS, you’ll need to provide certain information and documents, depending on the purpose of your appointment. Here is a list of essential details and documents you might need:

  1. Tax Reference Number: Your unique tax reference number is crucial for identifying your tax records. Make sure you have this number readily available.
  2. Valid Identification: You’ll need to present a valid form of identification, such as your South African ID or passport.
  3. Specific Documentation: Depending on the nature of your appointment, you may need to bring specific documents, such as financial statements, tax returns, or business-related records.
  4. Appointment Category: You should know the type of appointment you are booking. SARS offers various categories, including income tax, customs, VAT, and more.

It’s important to verify the specific requirements for your appointment type on the SARS website or by contacting the SARS branch where you’ll have your appointment.

Types of Services

SARS provides a wide range of services for individual and business taxpayers. The following are some common types of services that may require you to book an appointment:

  1. Tax Consulting: If you need assistance with tax-related matters, such as understanding your tax obligations, getting advice on tax planning, or addressing specific tax issues, you can book an appointment for tax consulting.
  2. Income Tax Returns: SARS requires individuals and businesses to file annual income tax returns. You may need to book an appointment if you require assistance with the filing process or have questions related to your income tax returns.
  3. VAT Registration and Queries: Businesses that need to register for Value Added Tax (VAT) or have questions about their VAT obligations can schedule an appointment with SARS.
  4. Customs and Excise: If you are involved in international trade, importing, or exporting goods, you may require an appointment with SARS Customs for customs and excise-related matters.
  5. eFiling Assistance: If you encounter issues with the eFiling system or need help with electronic filing, SARS provides appointments for eFiling assistance.
  6. Tax Compliance: SARS offers services for individuals or businesses facing tax compliance issues. This may include discussions on compliance assessments and how to rectify any non-compliance.

Tips for a Successful Appointment

To make the most of your appointment with SARS, consider the following tips:

  1. Be Prepared: Gather all necessary documents and information before your appointment to ensure a productive discussion.
  2. Arrive on Time: If you have an in-person appointment, arrive at the SARS branch on time. Being punctual will help you make the most of your allocated time.
  3. Ask Questions: Don’t hesitate to ask any questions or seek clarification on tax-related matters. The purpose of the appointment is to address your concerns.
  4. Take Notes: Bring a notepad or digital device to take notes during the appointment. This will help you remember important details and recommendations.
  5. Follow-Up: After the appointment, follow up on any actions or recommendations provided by the SARS official. Staying proactive is essential for tax compliance.


Booking an appointment with SARS is a straightforward process, and it is often the most efficient way to address your tax-related needs. Whether you choose to schedule an online or in-person appointment, being well-prepared and having the necessary information readily available is essential. SARS offers a wide range of services to assist individuals and businesses with their tax obligations, making the appointment booking process a valuable resource for taxpayers seeking guidance and support in navigating the South African tax system.

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